Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer (and employee) experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do.
Services are a key differentiator in setting us apart from the competition. Our services range and offering ensures customers can use both their technology & appliances the way they want to and in the space they need to. We can deliver, install, set up, & protect our customers' purchases, as well as recommend and educate to ensure individuals and businesses get the right solution for their needs.
We are passionate about ensuring our customers have a great experience with our brand and this is where you come in!
In this role, you will work with NZ insurance companies to facilitate the replacement of consumer electronics through our store network. You will provide a high level of service & expertise in offering replacement products to insurance customers that have experienced a loss or damage to their products. This role will liaise between the insurance companies, their customers and our store network to provide replacement items to their clients, providing a resolution for both parties.
- Based in our Support Office in Northcote, please note our team work a 5-day work week. Working 40 hours between Monday-Saturday, rotating the Saturday shift withn the team.
To succeed in this role, we are looking for a thoroughly customer-focused individual who is truly passionate about ensuring we keep the customer at the centre of everything we do. We offer full training so don’t worry if you don’t have administration experience, what’s important is your personality and attitude – we are looking for someone who is positive, has a ‘can do’ attitude and is ready to roll up their sleeves and support the team.
Success will be summed up with your ability to execute the above duties by being a helpful and trusted advisor to key stakeholders such as customers and our team members across TWG. Living and breathing attributes such as collaboration and a growth mindset will come naturally to you, along with thriving in a busy ever-changing environment.
To succeed and feel at home, the successful candidate will have:
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- Adaptable and of course passionate about our customers!
Additional Information
By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way. This role is an excellent foot in The Warehouse Group door! You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:
- Career opportunities that come with a company our size!
- Take your birthday off - paid!
- Take one volunteer day off per year – paid!
- Staff discounts across all of our brands!
- Long Service leave!
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love!
- Continuous training and development
- ………. And much much more!
